Refund Policy

General Tearms

This Refund Policy ("Policy") governs the conditions and procedure for refunds related to software products, API services, and other paid services provided by SETALABS.

By purchasing any software product or using any paid Service provided by SETALABS, you acknowledge that you have read, understood, and agreed to this Policy.

Eligibility for Refund

You may request a refund within fourteen (14) calendar days from the date of purchase of the Software.

A refund may be granted only if the Software contains a material defect or is fundamentally incapable of performing its intended functions, making its intended use impossible.

Each refund request is reviewed individually based on the circumstances of the case.

Refund Amount

If a refund request is approved, SETALABS will refund 80% of the purchase price of the Software.

The remaining 20% of the purchase price will be retained as a non-refundable service fee to cover payment processing costs, software provisioning, technical support, and administrative expenses.

Approved refunds will be processed within ten (10) business days using the original payment method whenever possible or by another mutually agreed method.

Non-Refundable Cases

Refunds will not be provided in the following circumstances:

  • the refund request is submitted more than fourteen (14) calendar days after the purchase date;

  • the Software operates substantially as described and intended;

  • the request is based solely on a change of mind, a lack of need for the Software, or dissatisfaction with features that were clearly described before purchase;

  • the Customer has violated the Terms of Service or other applicable SETALABS policies;

  • payment was made for custom software development, integration, configuration, consulting, technical support, or other professional services;

  • the requested refund relates to expenses incurred through third-party service providers that cannot be recovered by SETALABS.

API Services and Subscriptions

Unless otherwise expressly agreed in writing, charges for API requests already consumed, services already rendered, or other resources already provided are non-refundable.

Cancellation of a subscription prevents future renewals only and does not entitle the Customer to a refund for the current billing period.

Service Availability

SETALABS provides its Software and Services on an "AS IS" and "AS AVAILABLE" basis.

The availability and performance of the Services may depend on third-party data providers, internet connectivity, partner infrastructure, and other factors beyond Setalabs' reasonable control.

SETALABS does not guarantee uninterrupted operation of the Services, error-free performance, or real-time availability of information received from third-party sources.

How to Request a Refund

To request a refund, the Customer must submit a written request to SETALABS Support, including:

  • the order number or payment details;

  • a description of the issue;

  • the reason for requesting the refund;

  • contact information for further communication.

Setalabs may request additional information if reasonably necessary to evaluate the refund request.

Changes to this Policy

SETALBS reserves the right to modify this Refund Policy at any time.

Any updated version becomes effective upon publication on the official website unless otherwise specified.

Contact Information

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us at: mail@setalabs.com